Below you’ll find client resources and FAQs. As we work to integrate our business, keep an eye out for more communications coming your way.
Thank you for your continued trust in us. We look forward to serving you now and in the future.
Online Access
For online account users, please keep an eye out on your inbox mid-August for an email from Midland Trust Company. Temporary passwords will be sent so you can establish a new password to access the MTC online account portal. A user guide will be included to help with website navigation. We encourage you to add trustco@mkt-midlandsb.com as a safe sender or you may need to check your spam or junk folder.
If you are not currently enrolled in the online account portal, please contact your Trust Officer to initiate the process.
Please note for those who had prior access to the ATG Trust account portal, you will maintain that access through December 31, 2021. This will be for historical purposes only. No future transactions or statements will be recorded. A link to the legacy ATG Trust account portal is available on www.midlandtc.com/support-and-resources
Client Resources
ATG Trust Company Welcome Packet
ATG Trust Company Welcome Packet Letter
Effective June 1, the look and feel of your statements will remain the same but will be branded Midland Trust Company.
Effective August 2, your statement format will change. Clients receiving monthly statements will receive their first MTC statement August 31. All other clients will follow their statement mailing frequency.
No, you will continue to work with the same familiar faces including your Relationship Manager and client support team. midlandtc.com/our-team
Yes. Our new Chicago office is conveniently located at:
Midland Trust Company
225 West Washington
Suite 1640
Chicago, IL 60606
Beginning June 1, you can access your account through the ATG Trust site or MTC site using your existing login credentials: midlandtc.com/support-and-resources.
Beginning August 2, you can access your account through the MTC site and client portal: midlandtc.com/support-and-resources.
Your user ID (username) will remain the same (unless notified otherwise). Mid-August, be on the lookout for an email with a NEW temporary password which you can then modify.
We are unable to convert transaction history and therefore will be unable to produce a full annual statement at year-end. All clients will receive a statement ending July 31 (covering the time period from your last statement date through conversion). If you require historical information, online access to the previous client portal will be made available through December 31.
If you have any questions or concerns, please do not hesitate to contact your dedicated Relationship Manager.
Give us a call at (312) 338-7878 to ask questions and learn more about how we are working to integrate our business.
Midland Wealth Management is a trade name used by Midland States Bank and its subsidiary Midland Trust Company. Investments are not insured by the FDIC or any other government agency, are not deposits or obligations of the bank, are not guaranteed by the bank or any federal government agency, and are subject to risks, including the possible loss of principal. Midland Wealth Management does not provide tax or legal advice.
